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Elevate Your Brand Online
Return and Refund Policy
the highest level of client satisfaction, but due to the nature of digital marketing services, the following refund policy applies:
Given the custom and intangible nature of our services—such as content creation, SEO, social media campaigns, email marketing, and consulting—fees are non-refundable once work has begun. This policy applies to both one-time projects and ongoing services.
If we are unable to meet the agreed-upon services within the specified time frame or if there is a failure to meet project deliverables, we will work with you to resolve the issue. In the event that the issue cannot be resolved, a refund may be issued for the portion of work that remains incomplete or undelivered.
Clients may cancel services at any time with written notice. If cancellation occurs after work has commenced, a pro-rated refund may be issued for any unused services, based on the work completed to date. Refunds will not be issued for any services already rendered or for active marketing campaigns that have already been launched.
To request a refund, please contact us in writing at [email/contact information] with details regarding your concern. We will evaluate the situation and process a refund, if applicable, within our standard business days.
Payments for third-party advertising platforms (e.g., Google Ads, Facebook Ads, etc.) are non-refundable. While we optimize and manage your campaigns, we are not responsible for any funds spent directly on these platforms.
To ensure the best outcomes, it is the client's responsibility to provide timely feedback, necessary materials, and approvals. Any delays in client input or changes to the project scope may impact deliverables and timelines but will not result in a refund.
To ensure the best outcomes, it is the client's responsibility to provide timely feedback, necessary materials, and approvals. Any delays in client input or changes to the project scope may impact deliverables and timelines but will not result in a refund.
Privacy Policy
At Crafted Digital, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your personal information, in compliance with applicable privacy laws.
We may collect the following personal information:
- Name
- Email address
- Phone number
- Other details that may help improve your experience
We use the information we collect for the following purposes:
- To enhance your user experience on our website
- To communicate with you about our services, updates, and promotions
- To process payments and manage your account
- To meet legal obligations
- We do not store or request credit card information directly.
- Any sensitive data is encrypted using Secure Socket Layer (SSL) technology.
- Personal data is stored securely, accessible only by authorized personnel bound by confidentiality agreements.
- Payment transactions are processed via third-party gateways and are not retained on our servers for more than 30 days.
While we do not use cookies for tracking purposes, cookies may be used to improve your website experience. You can control cookie settings through your browser, but disabling cookies may impact some features and make your experience less efficient.
We do not sell, trade, or transfer your personally identifiable information to third parties, except in the following cases:
- To trusted partners assisting us in operating our website, conducting business, or serving users, under confidentiality agreements.
- To comply with legal requirements or protect rights, property, and safety.
- For marketing or advertising purposes, we may share non-personally identifiable information.
Our website may contain links to third-party services or products. These third-party websites have their own privacy policies. We are not responsible for their content or practices. We encourage you to review their privacy policies before engaging with them.
To comply with online privacy protection laws:
- Users can access our website anonymously.
- Our Privacy Policy link is easily accessible on our homepage or first significant page.
- Users can update their personal information by contacting us directly via email or phone.
We honor "Do Not Track" signals and do not track, plant cookies, or use targeted advertising when the DNT (Do Not Track) mechanism is enabled in your browser.
We may allow third-party behavioral tracking for analytics and advertising purposes.
We do not knowingly collect personal information from children under 13 years of age. If you believe that your child has provided us with personal information, please contact us, and we will promptly delete it.
In the event of a data breach, we will notify affected users:
- Via email within 1 business day
- Via phone call within 1 business day
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